Common Questions
How to connect your LiftMaster / Chamberlain MyQ garage door opener to Wi-Fi and Alarm.com
Follow these steps to connect your MyQ garage door opener to your home Wi-Fi, then add it to Alarm.com so you can open, close and check your garage door from the Alarm.com app. Before you start Have your home Wi-Fi name and password ready. Stand in ...
Alarm.com app says “Interactive Services have been locked by your provider”
What it means: the Alarm.com app and website have been paused on your account, usually because something on the account needs attention, like a payment or an account update. Your alarm panel at home still works as normal; this only affects the app ...
Insurance needs proof of monitoring? How to get an alarm monitoring certificate
What it is: a certificate from CommTech showing that your alarm system is professionally monitored. Most insurance companies give a discount for one. How to get one: ask in the chat on our website, email service@commtechsystemsinc.com, or call ...
Alarm panel says low battery: what to check
First, which battery? If the message names a sensor, such as “Back Door low battery,” the battery is in that sensor, not the panel. See Sensor Low Battery and Battery Replacement. If it says Panel Low Battery or Backup Battery, read on. Why it ...
New router or internet provider? How to reconnect your Qolsys alarm panel to Wi-Fi
When to use this: You changed your internet provider, got a new router, or changed your Wi-Fi name or password, and now the panel, the Alarm.com app or your cameras aren’t working right. You’ll need: your new Wi-Fi name and password, and your master ...