When to use this: You changed your internet provider, got a new router, or changed your Wi-Fi name or password, and now the panel, the Alarm.com app or your cameras aren’t working right.

You’ll need: your new Wi-Fi name and password, and your master code (the main code you use to arm and disarm).

On the panel (Qolsys IQ Panel 2 and IQ Panel 4):

1. Swipe down from the top of the screen and tap Settings.
2. Tap Advanced Settings and enter your master code.
3. Tap Wi-Fi. Make sure Wi-Fi is turned on (the box on the right is checked).
4. Pick your network from the list, type the password, and tap OK.
5. Tap Back or Home to leave.

Cameras and doorbells need reconnecting too. Each one remembers the old Wi-Fi. See:

• Alarm.com Video: Reconnecting Your Wi-Fi Camera Using AP Mode (VDB750)
• How to reset and relearn your Alarm.com V724 wireless camera

Network not in the list? Make sure the panel is within reach of the router, and look for a network name ending in “2.4G.” Some panels only connect to that one.

Still not working, or you don’t know your master code? Contact CommTech Systems at 866-729-2853, or ask in the chat for a service request.