Qolsys IQ Panel 4 - Check and Clear Trouble Alerts

Qolsys IQ Panel 4 - Check and Clear Trouble Alerts

Qolsys IQ Panel 4 - Check and Clear Trouble Alerts

If your Qolsys IQ Panel 4 is beeping or showing a warning, check the panel's Message Center to determine what condition is being reported.

The Message Center can display system alerts such as low batteries, alarms and power failures.

Open the Message Center

  1. Go to the main screen of the IQ Panel 4.
  2. Tap the Message Center icon in the upper-right corner of the screen.
  3. Open Alerts/Alarms.
  4. Review the displayed alerts.

The appearance of the Message Center icon can vary depending on the system's configuration.

Read the Alert Before Clearing It

Before acknowledging an alert, read the complete message and determine what the panel is reporting.

Common conditions may include:

  • Sensor low battery
  • Panel low battery
  • AC power failure
  • Sensor tamper
  • Sensor malfunction
  • Communication problem
  • Previous alarm event
  • Other system trouble

If the alert identifies a particular sensor or zone, note the exact sensor name.

For example:

Front Door - Low Battery

is much more useful for troubleshooting than simply knowing that the panel is beeping.

Acknowledge an Alert

After you have read the alert:

  1. Select the circle beside the message you want to acknowledge.
  2. Tap OK to remove that message from the Message Center.

The panel also provides an Acknowledge All option for clearing displayed messages.

Important: Acknowledging Is Not the Same as Fixing

Acknowledging an alert removes the displayed notification, but it does not necessarily correct the condition that caused it.

For example, acknowledging a sensor low-battery alert does not replace the sensor battery.

If the underlying problem remains, the trouble condition may return.

If the Alert Says Low Battery

Determine whether the alert identifies:

  • The alarm panel
  • A door or window sensor
  • Motion detector
  • Glass-break detector
  • Smoke detector
  • Carbon monoxide detector
  • Other wireless device

Battery type and replacement procedure depend on the exact device.

If possible, identify the device before replacing the battery.

If the Alert Says AC or Power Failure

Verify that normal electrical power is available at the property.

If the building has power but the IQ Panel 4 continues reporting a power failure, contact CommTech Systems for additional troubleshooting.

Do not disconnect the panel's backup battery or power supply simply to clear the message.

If the Alert Says Tamper

A tamper condition can occur when the cover of a sensor or other security device is open, loose, or not seated correctly.

If a sensor battery was recently replaced, make sure the sensor cover was completely reinstalled.

If the tamper remains, contact CommTech Systems.

If the Alert Says Communication Failure

A communication trouble can involve cellular, Wi-Fi, Internet, or another communication path depending on the system configuration.

Note the exact communication message displayed.

Do not change installer, dealer, cellular, or monitoring programming.

If the communication trouble does not clear, contact CommTech Systems.

If the Panel Keeps Beeping

If the alert has been acknowledged but the panel continues beeping:

  1. Reopen the Message Center.
  2. Check for additional alerts.
  3. Read each alert before acknowledging it.
  4. Determine whether the underlying problem has actually been corrected.

There may be more than one active trouble condition.

Do Not Ignore Life-Safety Alerts

Do not simply clear or bypass a trouble involving:

  • Smoke detectors
  • Carbon monoxide detectors
  • Heat detectors
  • Other life-safety equipment

If a fire or carbon monoxide alarm is actively sounding and there may be an actual emergency, leave the affected area and follow appropriate emergency procedures.

When to Contact CommTech Systems

Contact CommTech Systems if:

  • You do not understand the alert.
  • The alert returns after being acknowledged.
  • The panel continues beeping.
  • A low-battery condition remains after the correct battery is replaced.
  • A tamper condition will not clear.
  • The panel reports a persistent communication failure.
  • The panel reports AC failure even though normal power is available.
  • Multiple sensors suddenly report trouble.
  • The condition involves a life-safety device.

When requesting assistance, provide the exact message displayed in the IQ Panel 4 Message Center and the name of any sensor or device identified in the alert.