Depending on your Qolsys system, Alarm.com service, location, and available features, you may receive weather information or severe-weather notifications through your alarm system or Alarm.com.
These instructions apply generally to:
Weather information and alert options can vary depending on:
Not every system will display the same weather information or provide the same weather-alert options.
If weather information that previously appeared is no longer available:
If weather information remains unavailable, contact CommTech Systems.
If the panel displays weather information that appears old, first check whether other information is updating normally.
Look for:
Outdated information may indicate that the panel has not recently received updated information.
If weather information appears to be for the wrong city or area, contact CommTech Systems.
Do not make unrelated system changes in an attempt to correct the location.
Do not assume your alarm system will provide every local weather warning.
The availability and delivery of weather alerts can depend on the services and features associated with your system.
For severe-weather safety, use official local weather information and emergency-alert sources as your primary warning method.
Your Qolsys panel and Alarm.com should not be your only source for severe-weather information.
For potentially dangerous weather, use additional reliable sources such as:
If a tornado warning has been issued for your location, follow local emergency guidance immediately.
Do not remain at the alarm panel troubleshooting why a weather notification did or did not appear.
Move to an appropriate safe location.
Follow local safety guidance during severe thunderstorms.
Lightning, damaging wind, hail, and power outages can affect alarm and communications equipment.
Troubleshoot the alarm system only when it is safe to do so.
If a weather-related notification appears later than expected, determine whether the system or Internet connection experienced an outage around that time.
Also check whether other Alarm.com notifications were delayed.
If Alarm.com notifications in general are delayed, troubleshoot the notification or communication problem rather than treating it solely as a weather issue.
Weather notifications and alarm-system notifications may not use exactly the same rules or settings.
If weather information works but you are missing:
troubleshoot those notification types separately.
If normal Alarm.com security notifications work but weather information does not, the alarm system's primary communication may still be operating correctly.
Contact CommTech Systems if weather features that were previously available remain missing.
If one authorized user receives an alert and another does not, check the affected phone's notification permissions.
Verify that Alarm.com is allowed to display notifications.
Also check:
Phone settings can affect whether notifications are displayed.
If you recently changed phones:
Do not share another person's Alarm.com login simply to receive notifications.
After reinstalling Alarm.com, verify that notification permission is still enabled for the app.
The phone may require permission to be granted again.
After power is restored:
If weather information remains unavailable while everything else operates normally, contact CommTech Systems.
If the issue began after changing the router, Internet provider, WiFi name, or WiFi password, determine whether other Alarm.com functions are also affected.
If the entire system shows Offline, troubleshoot the communication problem first.
If the Qolsys panel or Alarm.com reports a communication problem, weather information may not update normally.
Restore the system's normal communication before evaluating whether the weather feature itself has a problem.
Check an official weather source for your location.
Weather alerts may cover a larger geographic area than the immediate property.
If the panel consistently displays information for an incorrect location, contact CommTech Systems.
Do not assume an unfamiliar panel sound is only a weather notification.
Look at the panel display and identify exactly what message is being shown.
Make sure the sound is not related to:
Life-safety and security alarms should always be treated appropriately.
Severe weather can cause utility and Internet outages.
If the panel reports AC Power Failure during a storm, it may be operating from its backup battery.
Avoid unnecessary use of the panel and allow the backup battery to preserve system operation.
After power returns, allow the battery time to recharge.
Storms can affect:
If Alarm.com temporarily goes Offline, the local alarm panel may still provide local security functions.
Check the physical panel.
If communication does not return after conditions normalize, contact CommTech Systems.
Missing, incorrect, or delayed weather information is not a reason to factory reset the Qolsys panel.
Contact CommTech Systems if:
When requesting assistance, provide:
Important: Alarm-system weather features should be considered supplemental information. For severe weather and emergency warnings, follow official local emergency information and weather-alert sources.
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.