If your Qolsys system reports a water leak, flood sensor alarm, or trouble condition, first determine whether water is actually present.
These instructions apply generally to water and flood sensors connected to:
Water sensors may be installed near water heaters, HVAC equipment, appliances, plumbing fixtures, basements, mechanical rooms, or other areas where a leak could cause damage.
Treat an actual water detection event seriously.
If it is safe to do so:
Do not enter standing water if electrical equipment, outlets, wiring, appliances, or other energized equipment may be involved.
If there is any electrical danger, stay away from the affected area and contact the appropriate emergency or electrical service provider.
Check the Qolsys panel or Alarm.com to determine which sensor generated the event.
The sensor may have a name such as:
Write down the exact sensor name.
If it is safe to do so, inspect the area around the identified sensor.
Look for:
Even a small amount of water can activate some sensors.
If the sensor has contacted water, correct the source of the leak first.
The sensor may need to dry before returning to normal.
Do not use excessive heat, an open flame, or other unsafe methods to dry the sensor.
If the panel reports a water condition but the area appears dry, inspect carefully for:
Do not assume the event was false without checking the area.
After correcting the water problem and allowing the sensor to dry, check the Qolsys panel again.
If the condition does not clear, contact CommTech Systems.
If the same sensor repeatedly reports water but you cannot find a leak, record:
Contact CommTech Systems so the sensor and its location can be evaluated.
If the water sensor reports Low Battery, identify the exact sensor model before replacing the battery.
Use only the correct battery type.
After replacement:
Contact CommTech Systems if Low Battery remains.
A Tamper condition may occur if the sensor cover is loose or was recently opened.
Check whether:
If Tamper remains, contact CommTech Systems.
If the Qolsys panel reports Malfunction or Not Responding, the water sensor may not be communicating normally.
Possible causes can include:
Contact CommTech Systems if the condition remains.
Water sensors are often positioned in specific locations so they can detect leaks as early as possible.
Do not permanently relocate a water sensor without checking with CommTech Systems.
Moving it may reduce the protection of the intended area.
If the sensor was moved while cleaning:
Contact CommTech Systems if you are unsure where it belongs.
If the alarm identifies a sensor near the water heater, inspect the area for:
If an active leak is present, contact the appropriate plumbing service.
If the sensor is near HVAC equipment, look for:
Contact an HVAC service provider if the equipment appears to be producing the water.
If the sensor is near a washing machine, inspect:
Stop using the appliance if there is evidence of an active leak.
If Alarm.com sends a water or flood notification, check the property as soon as reasonably possible.
If you are away from the property, consider having an authorized person inspect the location.
A water alarm can represent an actual leak even if the alarm system itself continues operating normally.
If Alarm.com and the Qolsys panel show different sensor states, refresh Alarm.com and check for communication trouble.
Use the physical panel and actual condition at the property to determine the immediate situation.
Contact CommTech Systems if the status does not update.
If a water event occurred significantly earlier than the Alarm.com notification, check for system communication trouble.
Record:
Contact CommTech Systems if notifications are repeatedly delayed.
Do not pour water onto a sensor simply to test whether it works unless you are following an approved procedure for that specific device.
Improper testing can damage equipment or create unnecessary trouble conditions.
Do not remove a water sensor because it generated an alarm.
Correct the source of the water or the sensor problem instead.
Removing the battery can leave the protected area without water detection.
If the sensor is malfunctioning, contact CommTech Systems.
Do not delete a water sensor from the Qolsys system because of repeated alarms or trouble.
The underlying problem should be identified.
Do not factory reset the Qolsys panel because of a water sensor alarm or trouble condition.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.