If your Qolsys panel says the system is Not Ready, will not arm, or indicates that one or more sensors need attention, first determine which sensor or condition is preventing normal arming.
These instructions apply generally to:
A Not Ready condition generally means the system has detected something that needs attention before normal arming.
Common causes include:
The panel should normally provide information identifying the affected sensor or condition.
Look at the Qolsys panel before attempting to arm again.
Look for:
Write down the exact sensor name and message if one is displayed.
If the panel identifies an open door or window:
Make sure the door or window is completely closed.
If a door is physically closed but the panel still reports it Open, inspect the sensor if it is safely accessible.
Look for:
Do not remove the sensor from the system.
Check that the window is completely closed and latched.
A window can appear closed while remaining slightly open.
Also check for:
With the system Disarmed, watch the panel while opening and closing the affected door or window.
The sensor should normally change between Open and Closed.
If it does not change, contact CommTech Systems.
If multiple doors or windows suddenly show Open at the same time, do not assume all of the sensors failed individually.
Check for:
Contact CommTech Systems if several sensors unexpectedly develop the same problem.
A Tamper condition may indicate that a sensor cover is loose or the device has been disturbed.
If the sensor was recently opened for a battery replacement, make sure its cover is correctly installed.
If the Tamper remains, contact CommTech Systems.
A Malfunction or Not Responding message generally indicates that the system is not receiving normal communication from the sensor.
Possible causes can include:
Contact CommTech Systems if the condition does not clear.
A Low Battery condition does not necessarily mean the sensor is Open, but the battery should be addressed.
Identify the exact sensor before replacing its battery.
Use the correct battery type for that specific device.
After replacement, reinstall the cover correctly and allow the system time to update.
If the system became Not Ready after replacing a sensor battery, check:
If the problem remains, contact CommTech Systems.
If a door or window was recently:
the alarm sensor or magnet may have been moved.
Check whether the sensor changes state when the opening is used.
Contact CommTech Systems if it does not.
Construction or remodeling can affect alarm sensors.
If the problem began after work at the property, tell CommTech Systems:
If one arming mode works but another does not, check the panel for the exact sensor or trouble condition.
Different sensor types may behave differently depending on the selected arming mode.
Contact CommTech Systems if the reason is not clear.
Check the panel for any displayed condition before trying again.
Record the exact message and sensor name.
Contact CommTech Systems if the system repeatedly refuses the expected arming mode.
If Alarm.com reports that the system is Not Ready or cannot be armed, check the physical Qolsys panel.
The panel may provide more information about the sensor causing the condition.
If an Alarm.com arming command fails:
Do not repeatedly send the Arm command.
If Alarm.com and the physical panel disagree, use the physical panel to determine the immediate condition at the property.
Refresh Alarm.com and check for communication trouble.
Contact CommTech Systems if the status does not update.
Some burglary sensors can be temporarily bypassed when appropriate.
A bypass should be considered temporary and does not repair the underlying problem.
Only bypass a sensor when:
If you do not recognize the sensor name or do not know what it protects, do not bypass it simply to make the system arm.
Contact CommTech Systems.
Do not bypass smoke, fire, carbon monoxide, or other life-safety protection as a routine solution to a Not Ready condition.
Contact CommTech Systems if a life-safety device is reporting trouble.
If bypassing an affected burglary sensor allows the system to arm, the sensor problem still needs to be corrected.
Do not leave a security sensor permanently bypassed.
If the same condition repeatedly returns, record:
Contact CommTech Systems so the recurring problem can be investigated.
An intermittent condition can be caused by:
Record when the problem occurs and which sensor is involved.
Do not remove or delete a sensor from the Qolsys system simply because it is preventing the system from arming.
The cause should be identified and corrected.
A Not Ready condition does not require a factory reset.
Factory resetting the panel can create additional problems and is not an appropriate troubleshooting step.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.