Qolsys panels may provide emergency buttons for requesting assistance during a Police, Fire, or Medical emergency.
These instructions apply generally to:
The emergency options available on your system depend on how your system and monitoring service are configured.
Do not press an emergency button simply to test it.
An emergency signal may be transmitted to the monitoring center and could result in emergency services being dispatched.
If you want to test your alarm system, contact CommTech Systems first for the appropriate testing procedure.
On supported Qolsys panels, an emergency or panic icon is available from the main panel screen.
Selecting it may display emergency options such as:
The exact options displayed can vary depending on the system configuration.
Use the Police emergency option when you need immediate law-enforcement assistance for a security emergency.
Examples may include:
If you can safely leave a dangerous situation, move to a safe location.
Call 911 directly when appropriate.
Use the Fire emergency option for an actual fire emergency.
If there is smoke or fire:
Do not remain inside the property attempting to troubleshoot the alarm system.
If a carbon monoxide detector activates:
Carbon monoxide is colorless and odorless.
Do not remain inside trying to determine whether the alarm is false.
If your Qolsys system provides a Medical emergency option, it may be used to request assistance during a medical emergency.
For a serious or life-threatening medical emergency, call 911 directly when possible.
Depending on your monitoring service and system configuration, the alarm signal may be sent to the monitoring center.
The monitoring center may:
The exact response can vary according to the type of alarm and your monitoring arrangements.
If an emergency alarm has already been transmitted, disarming the Qolsys panel does not necessarily cancel the signal at the monitoring center.
If an emergency button was pressed accidentally, follow any instructions from the monitoring center.
If you accidentally activate a Police, Fire, or Medical emergency:
Do not ignore calls from the monitoring center after an accidental activation.
If a Police panic was accidentally activated, the monitoring center may treat it as a serious security event.
Follow the monitoring center's instructions.
If emergency services arrive, follow their instructions as well.
Fire signals may receive a different response from burglary alarms.
If a Fire emergency was activated accidentally, respond promptly to calls from the monitoring center and follow their instructions.
If a Medical emergency was activated accidentally, respond to the monitoring center if contacted and explain the situation.
Not every Qolsys system displays the same emergency options.
If an emergency option you expect is missing, contact CommTech Systems.
Do not change unrelated settings in an attempt to make it appear.
If the touchscreen does not respond:
If there is an actual emergency, do not rely on troubleshooting the alarm panel.
Move to safety and call 911 directly.
If the Qolsys panel has no display or appears completely powered off during an emergency, use another available method to contact emergency services.
Do not spend time attempting to repair the panel during an active emergency.
Alarm.com may display alarm events and system activity, but the mobile app should not replace calling emergency services when immediate assistance is needed.
If there is an immediate threat to life or property, call 911.
Some systems may include keyfobs or other devices with emergency functions.
Do not press an emergency button on a keyfob merely to determine what it does.
If you are unsure about a button's purpose, contact CommTech Systems.
Some systems may include separate panic or emergency buttons.
These devices can be configured for different purposes depending on the installation.
Do not test an unknown panic device without first contacting CommTech Systems.
Testing a monitored emergency device without coordination can create an unnecessary alarm event or emergency response.
Contact CommTech Systems before performing an emergency-device test.
A panel that periodically beeps because of:
is different from an active Police, Fire, or Medical emergency alarm.
Read the message displayed on the panel to determine the type of condition.
If the siren activates unexpectedly:
Do not assume an alarm is false simply because you do not immediately see the cause.
Smoke, fire, and carbon monoxide alarms are life-safety events.
Do not attempt extended troubleshooting while remaining inside a potentially dangerous building.
Evacuate first and contact emergency services when appropriate.
Do not disable emergency buttons or life-safety functions because of an accidental activation.
If an emergency feature is being activated unintentionally or is causing a problem, contact CommTech Systems.
Do not factory reset the Qolsys panel because of an emergency-button problem or accidental activation.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, monitoring verification information, or other private account credentials through the support chatbot.