Qolsys IQ Panel 2 4 and 5 - Panel Date or Time Is Wrong

Qolsys IQ Panel 2 4 and 5 - Panel Date or Time Is Wrong

Qolsys IQ Panel 2 4 and 5 - Panel Date or Time Is Wrong

If the date or time displayed on your Qolsys panel is incorrect, first determine how far the time is off and whether Alarm.com is also showing incorrect event times.

These instructions apply generally to:

  • Qolsys IQ Panel 2

  • Qolsys IQ Panel 2 Plus

  • Qolsys IQ Panel 4

  • Qolsys IQ Panel 5

The panel's time is important because it can affect the timestamps shown for security events, alarms, arming and disarming activity, and other system history.

Determine What Is Wrong

Check whether the panel has:

  • The wrong time

  • The wrong date

  • Time exactly one hour off

  • Time off by several hours

  • Time that slowly becomes incorrect

  • Correct panel time but incorrect Alarm.com event times

Write down what the panel currently displays and what the correct local time should be.

Time Is Exactly One Hour Off

If the panel is exactly one hour ahead or behind, the problem may be related to daylight saving time or the system's time settings.

Do not repeatedly change the clock to compensate.

If the time does not correct itself, contact CommTech Systems.

Time Is Several Hours Off

If the displayed time differs by several hours, the system may have incorrect time information.

Contact CommTech Systems if the normal customer-accessible settings do not provide a way to correct it.

Date Is Wrong

If the panel displays the wrong day, month, or year, note both:

  • Date currently displayed

  • Correct date

If the date does not correct normally, contact CommTech Systems.

Check Alarm.com

Compare the Qolsys panel with Alarm.com.

Look at a recent event such as:

  • Arm

  • Disarm

  • Door activity

  • Alarm

  • System event

Check whether the event timestamp appears correct.

Panel Time Is Wrong but Alarm.com Is Correct

If Alarm.com displays correct event times but the physical panel clock is wrong, the problem may be limited to the panel's displayed time.

Contact CommTech Systems if the panel does not correct itself.

Panel Is Correct but Alarm.com Is Wrong

If the Qolsys panel shows the correct time but Alarm.com displays events at the wrong time, check whether the problem affects:

  • All events

  • Only notifications

  • Only one phone

  • Every authorized Alarm.com user

Contact CommTech Systems if Alarm.com consistently displays incorrect event times.

Time Became Wrong After a Power Outage

If the problem began after a power outage:

  1. Verify that normal building power has returned.

  2. Check the panel for AC Power Failure.

  3. Check for Panel Low Battery.

  4. Check for Communication trouble.

  5. Allow the system time to reconnect.

If the date or time remains incorrect after normal communication returns, contact CommTech Systems.

Time Became Wrong After the Internet Went Down

If the panel recently experienced a communication or Internet outage, first make sure normal communication has returned.

Check for any remaining communication trouble.

If the time remains incorrect, contact CommTech Systems.

Time Became Wrong After Changing the Router

If the problem began after replacing the router or changing Internet service, check whether the panel also has communication trouble.

A network change may affect the panel's ability to communicate normally.

Restore the normal customer-accessible WiFi connection if necessary.

Alarm History Shows the Wrong Time

If an alarm or other important event appears to have the wrong timestamp, do not rely on memory alone.

Record:

  • Event type

  • Date shown

  • Time shown

  • Approximate actual date and time

  • Whether the panel currently shows the correct time

Contact CommTech Systems if accurate event timing is important.

Notifications Arrive at the Correct Time but Show the Wrong Event Time

If notifications arrive promptly but the timestamp shown for the event is incorrect, take a screenshot if possible.

This can help determine whether the issue involves the panel, account, app, or notification display.

Notifications Arrive Late

A late notification is different from an incorrect clock.

For example, an event may correctly show 2:00 PM but the notification does not arrive until 2:20 PM.

That may indicate a communication or notification problem rather than a time-setting problem.

Contact CommTech Systems if notifications are repeatedly delayed.

Only One Phone Shows the Wrong Time

If Alarm.com displays correct times for other authorized users but not on one phone, check the affected phone's:

  • Date

  • Time

  • Time zone

  • Automatic date and time settings

Also make sure the Alarm.com app is current.

Check the Phone's Time

If you are comparing Alarm.com timestamps to your phone, make sure the phone itself has the correct:

  • Date

  • Time

  • Time zone

Automatic date and time is generally preferable on modern smartphones.

Problem Occurs After Daylight Saving Time Change

If the time becomes one hour incorrect around a daylight saving time change, allow the system time to update.

If the problem remains, contact CommTech Systems rather than repeatedly changing settings.

Time Keeps Becoming Wrong

If you correct or observe the time returning to normal but it later becomes incorrect again, record when it happens.

Note whether the problem occurs after:

  • Power outages

  • Internet outages

  • Panel restarts

  • Network changes

  • Daylight saving time changes

A recurring clock problem should be investigated.

Scheduled Alarm.com Features Occur at the Wrong Time

Incorrect time settings can affect how scheduled automation appears to operate.

If an Alarm.com feature runs at the wrong time, record:

  • What action occurred

  • Expected time

  • Actual time

  • Whether the panel clock is correct

  • Whether Alarm.com event timestamps are correct

Contact CommTech Systems if the schedule continues operating at the wrong time.

Do Not Change Multiple Settings at Once

If the time is wrong, avoid changing several unrelated system or network settings while troubleshooting.

Record the problem first so its cause can be identified.

Do Not Repeatedly Reboot the Panel

Repeatedly restarting the Qolsys panel is not a solution for a recurring time problem.

If one normal restart does not resolve the issue, contact CommTech Systems.

Do Not Disconnect Panel Power

Do not unplug the Qolsys panel or disconnect its backup battery to try to correct the clock.

This can create additional power and communication problems.

Do Not Factory Reset the Panel

Do not factory reset the Qolsys panel because the date or time is incorrect.

The time or communication issue should be corrected directly.

When to Contact CommTech Systems

Contact CommTech Systems if:

  • The panel time remains incorrect.

  • The date is incorrect.

  • The time is consistently one hour off.

  • The time is off by several hours.

  • The clock repeatedly becomes incorrect.

  • Alarm.com event timestamps are wrong.

  • Scheduled Alarm.com features occur at the wrong time.

  • The problem began after a power or Internet outage and does not correct itself.

  • The panel also reports communication trouble.

  • Accurate event timing is needed for an alarm or security incident.

When requesting assistance, provide:

  • Your Qolsys panel model if known

  • Date and time currently displayed

  • Correct local date and time

  • Whether Alarm.com shows the correct time

  • Whether the problem is exactly one hour

  • Whether there was a recent power or Internet outage

  • Whether the panel shows a communication trouble

  • Screenshot of an incorrect Alarm.com timestamp if available

For your security, do not provide alarm codes, passwords, WiFi passwords, or other private account credentials through the support chatbot.