If a keyfob or wireless remote used with your Qolsys system is not working correctly, the problem may involve the keyfob battery, wireless communication, physical damage, or the device itself.
These instructions apply generally to:
The exact functions available depend on the type of keyfob and how your security system is configured.
A keyfob may:
Before assuming the keyfob has failed, make sure the Qolsys panel itself is operating normally.
Try operating the security system directly from the panel.
If the system works normally from the panel but not from the keyfob, the problem is more likely associated with the keyfob or its communication.
If the keyfob does not work from its normal location, move closer to the property and try again.
Do not repeatedly press buttons while walking toward the property.
If the keyfob works only at a much shorter distance than it previously did, the battery may be weak or there may be another communication issue.
If the keyfob sometimes works and sometimes does not, note:
Contact CommTech Systems if operation remains inconsistent.
A weak battery can cause reduced range or unreliable operation.
If your keyfob uses a customer-replaceable battery, use the correct battery for the exact keyfob model.
Do not assume all Qolsys-compatible keyfobs use the same battery.
If you are unsure which battery is required, contact CommTech Systems.
After installing the correct battery:
If the keyfob still does not work, contact CommTech Systems.
If some keyfob buttons work but one does not, the problem may involve the keyfob itself.
Do not repeatedly press or force a button that is physically stuck or damaged.
Contact CommTech Systems if a button no longer operates normally.
If the keyfob performs some functions but not others:
If the problem continues, contact CommTech Systems.
If none of the buttons produce a response:
If it still does not operate, contact CommTech Systems.
Avoid repeatedly pressing Arm, Disarm, or other buttons when the system does not appear to respond.
Multiple button presses can make it difficult to determine the intended system state.
Check the Qolsys panel or Alarm.com to verify whether the command was received.
After using a keyfob to arm the system, verify that the security system actually changed to the intended armed state.
Do not assume the system is armed simply because a button was pressed.
Use the Qolsys panel or Alarm.com, when available, to confirm system status.
Some keyfobs may have buttons or button combinations that can initiate an emergency or panic function.
Do not press unfamiliar buttons or button combinations simply to see what they do.
An emergency function may generate an alarm and could result in monitoring-center or emergency response.
If you are unsure what a button does, contact CommTech Systems before using it.
Do not intentionally activate a panic, police, fire, or medical function as a casual test.
Contact CommTech Systems if an emergency function needs to be tested.
If the keyfob was:
it may no longer operate reliably.
Do not rely on a damaged keyfob for normal security operation.
Contact CommTech Systems for assistance.
If a keyfob is lost or stolen, contact CommTech Systems promptly.
A missing keyfob that can operate the security system should be treated similarly to a missing physical key.
Provide:
CommTech Systems can determine the appropriate action for your system.
If a previously lost keyfob is found after CommTech Systems has addressed it, do not assume it still operates the security system.
Contact CommTech Systems before relying on it.
If several keyfobs stop working at approximately the same time, the problem may not be the batteries in every keyfob.
Check whether the Qolsys panel is operating normally and contact CommTech Systems.
If one keyfob operates the system normally but another does not, the problem is more likely associated with the individual keyfob.
Check its battery and physical condition.
If it still does not work, contact CommTech Systems.
If you can operate the system from Alarm.com and the Qolsys panel but not from the keyfob, the security system itself may be operating normally.
Troubleshoot the individual keyfob and contact CommTech Systems if necessary.
Do not factory reset the Qolsys panel because a keyfob is not working.
A keyfob problem should be diagnosed directly.
If a keyfob needs to be added, removed, replaced, or changed in the security system, contact CommTech Systems.
This is especially important for a lost or stolen keyfob.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.