If a glass break detector connected to your Qolsys system reports a trouble condition or causes an unexpected alarm, the problem should be identified rather than ignored or bypassed.
These instructions apply generally to:
A glass break detector is designed to detect characteristics associated with breaking glass within its protected area.
Unlike a door or window contact, a glass break detector does not normally determine whether a window is physically open or closed.
It provides an additional type of protection for glass areas within its designed coverage.
A glass break detector may:
The exact message shown by the Qolsys panel is important when troubleshooting.
Check the Qolsys panel for the exact sensor name.
Examples might include:
Write down the exact sensor name and any trouble message.
If a glass break detector causes an alarm, first determine whether there may be an actual security problem.
If you believe glass may have been broken or someone may have entered the property, do not enter or search the property yourself.
Move to a safe location and contact the appropriate emergency services.
If it is safe to investigate and no glass has been broken, consider what was happening near the detector when the alarm occurred.
Some loud or unusual sounds may potentially contribute to an unwanted activation depending on the detector and environment.
Examples worth noting include:
Do not assume a glass break alarm is false until you have confirmed there is no actual broken glass or security event.
If an unexpected alarm occurs, record:
This information can help CommTech Systems diagnose the cause.
If the Qolsys panel reports Low Battery for the glass break detector, the battery may need replacement.
The correct battery depends on the specific detector model.
Do not assume that all glass break detectors use the same battery.
After replacing the battery:
The low-battery message may not clear immediately.
If the glass break detector reports Tamper, check whether:
Do not force the cover.
Contact CommTech Systems if the tamper remains.
If the Qolsys panel reports that the glass break detector is malfunctioning or not responding, the panel may not be receiving normal communication from the device.
Check for:
If the trouble remains, contact CommTech Systems.
Glass break detector placement is important to its operation.
Do not:
Contact CommTech Systems if remodeling or other changes require the detector to be relocated.
Do not cover the glass break detector with:
Covering the detector can interfere with its ability to provide the intended protection.
Never break glass to test a glass break detector.
This creates a serious risk of injury and is not an appropriate test method.
Do not rely on:
as proof that the detector is working or not working.
Glass break detectors should be tested using an appropriate procedure and equipment for the specific detector.
Contact CommTech Systems if the detector needs to be professionally tested.
It may not be possible to determine normal glass break detector operation simply by making noise near the device.
If you are concerned that a glass break detector is not providing protection, contact CommTech Systems for proper testing.
Do not intentionally create an alarm to test the detector.
If the same glass break detector repeatedly causes unexplained alarms, do not simply bypass it permanently.
Record the circumstances of each event and contact CommTech Systems.
The detector, environment, location, or other conditions may need to be evaluated.
If several glass break detectors or other wireless sensors develop trouble at approximately the same time, contact CommTech Systems.
Provide the names of all affected devices.
The Qolsys panel may allow certain burglary sensors to be temporarily bypassed when arming.
A bypassed glass break detector does not provide its normal protection.
Bypassing should not be used as a permanent solution to a recurring problem.
Do not delete a glass break detector from the Qolsys panel because it is causing trouble.
Deleting the device can remove intended security protection from the property.
Do not factory reset the Qolsys panel because of a glass break detector problem.
The affected detector should be diagnosed directly.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.