If your Qolsys system reports a low-temperature, freeze, or temperature sensor alert, first determine whether the temperature at the property may actually be outside its normal range.
These instructions apply generally to temperature and freeze sensors connected to:
Temperature sensors can help provide early warning of conditions that could lead to frozen pipes, property damage, or problems with heating equipment.
If you receive a low-temperature or freeze alert, determine whether the property is actually cold.
If you are at the property, check:
Do not ignore a low-temperature alert during cold weather.
If you receive a freeze or low-temperature notification while away, consider having an authorized person inspect the property.
A prolonged heating failure during freezing weather can result in frozen pipes and significant property damage.
If the property is colder than expected, verify whether the heating system appears to be operating.
Check the thermostat for:
If the heating equipment is not operating normally, contact an HVAC service provider.
A power outage may affect both the heating system and the alarm equipment.
Determine whether the property has normal electrical power.
Check Alarm.com or the Qolsys panel for:
If the property has lost power during freezing weather, take appropriate steps to protect the property.
Check the Qolsys panel or Alarm.com for the exact sensor name.
Examples might include:
Write down the exact sensor name.
If it is safe and accessible, check the area where the sensor is located.
Consider whether the sensor is near:
Local conditions around the sensor may differ from the temperature elsewhere in the building.
If the property temperature appears normal but the Qolsys system reports a temperature problem, compare the sensor location with the area where you measured the temperature.
A basement, crawlspace, garage, mechanical room, or exterior wall can be significantly colder than the main living area.
If the area around the sensor is also normal, contact CommTech Systems.
Some environmental sensors may not return to normal immediately after the temperature rises.
Allow the area to return to a normal temperature and give the system time to update.
If the condition remains after the area has returned to normal, contact CommTech Systems.
If the same sensor repeatedly reports low temperature, record:
This information can help determine whether the issue involves an actual environmental condition or the sensor.
If the problem occurs primarily overnight, the temperature in the sensor's location may be dropping more than expected.
Possible causes include:
Do not relocate the sensor yourself to prevent the alert.
If the temperature sensor reports Low Battery, identify the exact sensor model before replacing the battery.
Use the correct battery for that device.
After replacement:
Contact CommTech Systems if Low Battery remains.
A Tamper condition can occur if the sensor cover is loose or the device was recently opened.
Check whether:
If Tamper remains, contact CommTech Systems.
If the panel reports Malfunction or Not Responding, the temperature sensor may not be communicating normally.
Possible causes include:
Contact CommTech Systems if the condition remains.
Temperature sensors may be placed in specific locations for a reason.
Moving a sensor can significantly change the temperatures it detects.
Do not permanently relocate the sensor without contacting CommTech Systems.
Changes to the building can affect temperatures around a sensor.
Examples include:
Tell CommTech Systems about recent changes if temperature alerts began afterward.
Do not place a portable heater directly next to the temperature sensor simply to clear an alert.
This may cause the sensor to report a temperature that does not represent the rest of the protected area and can create a fire hazard.
If Alarm.com sends a temperature or freeze notification, check the property conditions as soon as reasonably possible.
Do not assume the notification is false simply because the main living area normally stays warm.
If Alarm.com and the physical Qolsys panel show different conditions:
Contact CommTech Systems if the status does not update correctly.
If the temperature event occurred significantly earlier than the notification arrived, check for communication trouble.
Record:
Contact CommTech Systems if notifications are repeatedly delayed.
If several environmental sensors report trouble at approximately the same time, check for:
If the actual property temperature is unsafe, address the heating or environmental condition first.
If temperatures have been below freezing and you suspect frozen plumbing:
A freeze sensor provides warning but cannot prevent pipes from freezing.
Removing the sensor can leave the area without temperature monitoring.
If alerts are incorrect or unwanted, contact CommTech Systems so the cause can be addressed.
Removing the battery disables the sensor.
Correct the underlying temperature or sensor problem instead.
Do not delete the temperature or freeze sensor from the Qolsys system because of repeated alerts.
Do not factory reset the Qolsys panel because of a temperature sensor alert or trouble condition.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.