Your Qolsys security system may use entry and exit delays to give you time to leave after arming or disarm after entering.
These instructions apply generally to:
The exact delay behavior can vary depending on how your security system was configured.
The exit delay is the countdown that normally begins after you arm the system and allows time to leave the property.
For example, when arming Away, the panel may begin a countdown before the system becomes fully armed.
During this time:
The entry delay normally gives you a limited amount of time to disarm the system after entering through a designated entry door.
When you enter:
If the system is not disarmed before the entry delay expires, an alarm may occur.
If a door that normally gives you time to disarm suddenly causes an immediate alarm, record the exact door or sensor name.
Also note:
Contact CommTech Systems if a normal entry door repeatedly causes an immediate alarm.
Not every protected door necessarily operates the same way.
Depending on the system configuration, entering through a door other than the normal entry door may cause different alarm behavior.
If you are unsure which entrance should be used when the system is armed, contact CommTech Systems.
If the normal entry countdown does not provide enough time to reach the panel and disarm, record approximately how long the current countdown lasts.
Contact CommTech Systems if the entry timing needs to be reviewed or changed.
Do not intentionally trigger additional alarms while testing the delay.
If you believe the entry delay is longer than it should be, record approximately how long it lasts.
Contact CommTech Systems to have the system configuration reviewed.
If you enter through the normal entry door but no countdown appears:
If the door normally starts an entry delay but no longer does, contact CommTech Systems.
If you select Arm Away but do not receive the expected exit countdown, check the panel screen carefully.
Verify:
If the system appears to arm differently than it normally does, contact CommTech Systems.
If the exit countdown does not provide enough time to leave normally, record approximately how long it lasts.
Contact CommTech Systems if the timing needs to be reviewed.
If the exit countdown seems unusually long, record the approximate duration.
System behavior can vary based on configuration, so contact CommTech Systems if you believe it has changed unexpectedly.
The panel screen is more important than the presence or absence of countdown sounds.
If the screen shows a normal exit or entry countdown but you do not hear the usual sounds, check whether other panel sounds are working.
The issue may involve:
Do not intentionally cause an alarm to test the sound.
Door chimes and entry or exit delays are separate functions.
A door can have an entry-related function even if its normal door chime is disabled or not working.
If the sensor itself does not change between Open and Closed on the panel, troubleshoot the sensor.
If the system goes into alarm shortly after the exit countdown finishes, identify which sensor caused the alarm.
Common information to record includes:
Do not repeatedly arm the system to recreate the alarm.
If the door used to leave still shows Open after you close it:
If it remains Open, inspect the visible sensor and magnet for movement or damage.
Contact CommTech Systems if the problem continues.
A door that changes status while physically closed may have:
This should be corrected rather than repeatedly bypassed.
Arm Stay is designed for situations where people remain inside the property.
Its behavior may differ from Arm Away.
Do not assume that entry, exit, or interior sensor behavior will be identical between the two modes.
If Arm Stay is not operating as expected, record what happens and contact CommTech Systems.
When you arm through Alarm.com, the system may not appear exactly the same as when you are standing at the physical Qolsys panel.
Always verify the resulting Armed status in Alarm.com.
If a remote command remains Pending or shows Failed, do not assume the system armed successfully.
If Alarm.com and the physical Qolsys panel show different states, use the physical panel to determine the immediate local condition when you are at the property.
A status mismatch may indicate a communication problem.
If a protected door remains open during the arming process, the system may display an open sensor or other arming condition.
Check the panel before leaving the property.
Do not assume the system is fully protected without confirming that it armed successfully.
If the amount of time or countdown behavior seems different from what you normally experience, record:
Contact CommTech Systems if the behavior has changed unexpectedly.
If entering through your normal door repeatedly causes an immediate alarm instead of the expected countdown, stop intentionally testing the system.
Contact CommTech Systems so the cause can be investigated.
Repeated testing may create additional alarm signals.
If an entry delay expires and the system goes into alarm, the monitoring center may receive the alarm signal.
Disarming afterward does not necessarily cancel an event that has already been transmitted.
Follow instructions from the monitoring center.
If entry or exit behavior changes unexpectedly, avoid changing multiple unrelated panel settings while troubleshooting.
Record the exact behavior and contact CommTech Systems.
Do not factory reset the Qolsys panel because an entry or exit delay is not working as expected.
The specific system behavior should be reviewed and corrected.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.