If your Qolsys panel no longer chimes or announces a sensor name when a door or window opens, first determine whether the sensor itself is working.
These instructions apply generally to:
Depending on your system settings, opening a door or window may cause the panel to:
A missing voice announcement does not necessarily mean the sensor has stopped working.
Watch the Qolsys panel while opening and closing the affected door or window.
The panel should normally change the sensor between Open and Closed.
If the panel correctly detects the opening but you do not hear a chime or announcement, the problem is more likely related to sound settings.
If the panel does not recognize the opening, troubleshoot the sensor instead.
Check another door or window.
If other sensors still chime normally, the issue may be limited to one sensor.
If none of the sensors produce chimes or voice announcements, check the panel's sound settings.
Open the normal customer-accessible sound or volume controls on the Qolsys panel.
Make sure the appropriate volume has not been turned all the way down.
Increase the volume slightly and test a door or window again.
Depending on the Qolsys model and current system configuration, customer-accessible settings may allow normal chime sounds to be enabled or disabled.
If chimes have been turned off, enable them and test the sensor again.
Menu wording can vary by panel model and software version.
Voice announcements may have a separate volume or enable/disable setting from ordinary chimes.
If the panel makes a tone when the door opens but no longer speaks the sensor name, check the customer-accessible voice settings.
If you hear a normal chime but no sensor name is announced, the sensor itself may be working correctly.
Check the panel's voice volume and voice announcement settings.
If the settings appear correct but announcements do not return, contact CommTech Systems.
If the panel announces the sensor name but does not play the expected chime, check the normal chime settings.
The sensor is likely still communicating if its status changes correctly and its name is announced.
If every other door and window chimes except one:
If the sensor operates normally but does not produce the expected chime, contact CommTech Systems.
If the panel does not show the door or window changing to Open, this is probably not simply a chime problem.
Check:
Contact CommTech Systems if the sensor does not report normally.
If the problem started after replacing a sensor battery:
If the sensor reports correctly but the chime is still missing, check the sound settings.
If chimes or voice announcements changed after a power outage, first make sure the Qolsys panel is otherwise operating normally.
Check for:
If the panel is operating normally, check its volume, chime, and voice settings.
If the panel produces no sound at all, test normal customer functions such as touching menu controls or adjusting the volume.
If the panel appears to have no audio even with the volume raised, contact CommTech Systems.
Increase the appropriate customer-accessible volume setting.
If the panel remains unusually quiet even at a higher setting, contact CommTech Systems.
Reduce the appropriate customer-accessible volume setting.
Be careful not to disable sounds that you still want the system to provide.
Alarm and life-safety sounds may behave differently from ordinary door and window chimes.
If a sensor sometimes chimes and sometimes does not, watch its Open and Closed status on the panel.
If the panel also intermittently fails to detect the sensor, the issue may involve the sensor rather than the chime setting.
Check for:
Contact CommTech Systems if the problem continues.
If the panel produces a door or window chime when you do not expect one, look at the panel immediately.
The panel may display or announce the sensor responsible.
Check that opening for:
If this repeatedly occurs, contact CommTech Systems.
A normal door or window chime does not mean the security system is in alarm.
Chimes are typically informational sounds used to indicate sensor activity while the system is disarmed.
If the panel indicates an actual alarm, respond according to the type of alarm shown.
Do not disable or ignore sounds associated with:
If a life-safety alarm is occurring, prioritize personal safety and emergency procedures.
Do not remove a door or window sensor because you do not want it to chime.
Use the normal customer-accessible sound settings or contact CommTech Systems.
Do not delete a sensor from the Qolsys panel to stop its chime or voice announcement.
The sensor may be an important part of the property's security protection.
Do not factory reset the Qolsys panel because a chime or voice announcement is not working.
The sensor and sound settings should be diagnosed directly.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.