Qolsys IQ Panel 2 4 and 5 - Connect or Reconnect to WiFi

Qolsys IQ Panel 2 4 and 5 - Connect or Reconnect to WiFi

Qolsys IQ Panel 2 4 and 5 - Connect or Reconnect to WiFi

Qolsys IQ panels can connect to WiFi in addition to their other communication methods. WiFi can help provide additional connectivity for supported Alarm.com services.

These instructions apply generally to:

  • Qolsys IQ Panel 2
  • Qolsys IQ Panel 2 Plus
  • Qolsys IQ Panel 4
  • Qolsys IQ Panel 5

Menu appearance may vary slightly depending on the panel model and software version.

When You May Need to Reconnect WiFi

You may need to reconnect the panel if:

  • Your Internet provider changed.
  • Your router was replaced.
  • Your WiFi network name changed.
  • Your WiFi password changed.
  • The panel shows that WiFi is disconnected.
  • The property recently had a power or Internet outage.

Check Your Internet First

Before changing anything on the alarm panel, make sure the property's Internet connection is working.

Check whether another device, such as a phone or computer, can connect to the WiFi network and access the Internet.

If the Internet itself is down, reconnecting the Qolsys panel will not correct the Internet problem.

Connect the IQ Panel to WiFi

From the Qolsys panel, open the customer-accessible WiFi settings.

Depending on your panel model and software version, the exact appearance of the menus may vary.

Select your WiFi network from the available networks and enter the WiFi password when requested.

After connecting, verify that the panel shows that it is connected to the correct network.

WiFi Network Does Not Appear

If your WiFi network does not appear:

  1. Verify that the router is powered on.
  2. Make sure other devices can see the WiFi network.
  3. Make sure the panel is within reasonable range of the router or wireless access point.
  4. Refresh the available network list if that option is available.
  5. Wait a short time and check again.

If other devices can see the network but the Qolsys panel cannot, contact CommTech Systems.

WiFi Password Is Rejected

If the panel will not accept the WiFi password:

  1. Verify the password using another device.
  2. Enter the password carefully.
  3. Remember that WiFi passwords are case-sensitive.
  4. Check for accidentally entered spaces or incorrect characters.

Do not repeatedly change other alarm-system settings because the WiFi password is being rejected.

New Router or Internet Provider

If your router has been replaced, the new router may use a different:

  • WiFi network name
  • WiFi password
  • Wireless configuration

Even if your Internet service is working, the Qolsys panel may need to be connected to the new WiFi network.

Panel Is Connected to WiFi but Alarm.com Shows Offline

A successful WiFi connection does not necessarily mean all Alarm.com communication is operating normally.

If the panel shows that it is connected to WiFi but Alarm.com continues showing the system offline:

  1. Verify that the Internet is working.
  2. Check for trouble messages on the Qolsys panel.
  3. Check whether Alarm.com begins updating after a few minutes.
  4. Contact CommTech Systems if the system remains offline.

Cellular Communication Is Separate

Qolsys systems can use cellular communication for Alarm.com services.

A WiFi problem does not automatically mean cellular communication has failed.

Likewise, reconnecting WiFi may not correct a cellular communication problem.

If the panel reports a communication failure that remains after Internet and WiFi service are working normally, contact CommTech Systems.

After a Power Outage

After a power outage:

  1. Allow the modem and router to restart completely.
  2. Verify Internet service using another device.
  3. Check the Qolsys panel's WiFi connection.
  4. Check Alarm.com for current system status.

It may take a short time for all equipment to reconnect after power is restored.

Cameras Are Separate

Alarm.com cameras, video doorbells, and other network devices may have their own WiFi connections.

Connecting the Qolsys alarm panel to WiFi does not automatically reconnect an offline camera.

Do Not Factory Reset the Panel

A factory reset is not an appropriate first step for a WiFi problem.

Factory resetting the panel can affect the security system configuration.

If normal customer-accessible WiFi troubleshooting does not resolve the problem, contact CommTech Systems.

When to Contact CommTech Systems

Contact CommTech Systems if:

  • The panel cannot find your WiFi network.
  • The panel repeatedly disconnects from WiFi.
  • The correct WiFi password is rejected.
  • The panel shows connected but Alarm.com remains offline.
  • A communication trouble remains after Internet service is restored.
  • You are unsure which settings should be changed.

When requesting assistance, provide:

  • Your Qolsys panel model if known
  • Whether other devices have working Internet
  • Whether the panel can see your WiFi network
  • The exact error or trouble message
  • Whether the router or Internet provider was recently changed

For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.