Qolsys IQ panels provide different arming modes depending on whether you are staying inside the property or leaving.
These instructions apply generally to:
The appearance of the screen may vary slightly depending on the panel model, software version, and system configuration.
Arm Stay is normally used when people will remain inside the property.
Arm Away is normally used when everyone is leaving.
The primary difference is how interior protection, such as motion detectors, is handled.
Use Arm Stay when you want perimeter protection while people remain inside.
Depending on your system configuration, Arm Stay normally protects devices such as exterior doors and windows while allowing normal movement inside.
To Arm Stay:
Verify that the panel indicates the system is armed.
Use Arm Away when everyone is leaving the property.
Arm Away generally activates both perimeter protection and applicable interior protection.
To Arm Away:
When arming Away, the system may provide an exit delay.
This gives you time to leave before applicable protection becomes fully armed.
Leave through the normal exit and make sure the door closes completely.
When returning while the system is armed, entering through a designated entry door may begin an entry delay.
The panel may sound or display a countdown.
Disarm the system using your authorized user code before the entry delay expires.
To disarm:
If the panel will not arm, check for an open or problem sensor.
The panel may identify a door, window, or other device that requires attention.
Close the identified opening completely and check the panel again.
If a sensor continues showing open even though the opening is physically closed, the sensor may require troubleshooting.
If an ordinary burglary sensor has a problem, the system may provide an option to temporarily bypass it.
A bypassed sensor will not provide its normal protection.
Do not routinely bypass a problem sensor instead of having it repaired.
Do not ignore problems involving smoke detectors, carbon monoxide detectors, heat detectors, or other life-safety equipment simply to arm the system.
Contact CommTech Systems for assistance.
Depending on the system configuration, the panel may offer additional arming options that affect entry or exit behavior.
Only use an option when you understand how it changes the system's operation.
If you are unsure, use the normal Stay or Away mode or contact CommTech Systems.
If your Qolsys system is connected to Alarm.com, you may also be able to arm and disarm remotely.
Available options can include:
After sending a remote command, verify that Alarm.com reports the expected system status.
If the physical Qolsys panel and Alarm.com temporarily show different states, communication may be delayed.
Use the physical Qolsys panel as the immediate reference for the local system state.
Contact CommTech Systems if Alarm.com does not update.
If you accidentally activate the alarm:
Disarming the panel does not necessarily mean that an alarm signal already transmitted to the monitoring center has been canceled.
If your normal user code does not disarm the system:
Do not factory reset or power down the panel because a user code is not working.
If normal movement inside causes a motion detector alarm while the system is armed Stay, contact CommTech Systems.
Do not simply bypass all motion detectors as a permanent solution.
If interior protection does not behave as expected when using Arm Away, contact CommTech Systems so the system configuration and affected devices can be checked.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.