If your Qolsys security system will not arm in Away or Stay mode, first check the panel for an open sensor, trouble message, or other condition preventing normal arming.
These instructions apply generally to:
Arm Stay is normally used when people remain inside the property.
Arm Away is normally used when everyone is leaving.
The system may use different sensors depending on which mode you select.
Before trying to arm again, look at the panel for:
If the panel identifies a specific sensor, write down its exact name.
If the panel shows a door or window Open:
If the sensor returns to Closed, try arming again.
If a door is physically closed but the panel still shows Open, check the sensor and nearby magnet.
Look for:
Do not permanently reposition the equipment yourself.
Contact CommTech Systems if the sensor remains Open.
Make sure the window is completely seated and locked when appropriate.
Check whether the sensor or magnet appears loose or has moved.
If the Qolsys panel continues showing the window Open, contact CommTech Systems.
If multiple doors or windows show Open, physically verify the listed openings.
If several sensors incorrectly report Open at the same time, contact CommTech Systems.
A sensor with a weak battery may not operate reliably.
If the panel identifies a sensor with Low Battery, use the correct replacement battery for that specific sensor model.
After replacement, make sure:
If a sensor reports Tamper, check whether:
If the tamper does not clear, contact CommTech Systems.
If a sensor reports Malfunction or Not Responding, the panel may not be receiving normal communication from it.
Check for:
Contact CommTech Systems if the condition remains.
If Arm Stay works but Arm Away does not, check for:
Write down the exact message or sensor name.
Contact CommTech Systems if you cannot determine the cause.
If Arm Away works but Arm Stay does not, check the panel for the exact message displayed when you attempt Arm Stay.
Do not repeatedly change settings or bypass sensors trying to make the system arm.
Record the message and contact CommTech Systems if necessary.
If pressing Arm does not produce the normal response, check whether the touchscreen is operating correctly.
Try another normal menu function.
If the touchscreen:
the issue may involve the panel rather than the arming function.
Contact CommTech Systems if normal touchscreen operation does not return.
If the Qolsys panel can arm normally but Alarm.com cannot, the issue may involve remote communication rather than the local alarm system.
Check whether Alarm.com shows:
Also check the Qolsys panel for communication trouble.
If Alarm.com reports an open sensor, check the physical Qolsys panel.
If both show the same sensor Open, inspect that opening.
If the Qolsys panel shows Closed but Alarm.com still shows Open, refresh the app and check for communication problems.
If an Alarm.com Arm command shows Pending, do not repeatedly press Arm.
Wait for the command to complete or fail.
If possible, check the physical Qolsys panel to determine whether the system actually armed.
After a power outage, check for:
Make sure normal building power has been restored.
If the system continues having problems after power is restored, contact CommTech Systems.
If the problem started after replacing a sensor battery:
Contact CommTech Systems if the sensor does not return to normal.
The Qolsys panel may allow certain burglary sensors to be temporarily bypassed when arming.
A bypassed sensor does not provide its normal protection.
Only bypass a sensor when:
If you do not recognize the sensor name, do not bypass it simply to make the system arm.
Contact CommTech Systems so the sensor can be identified.
Do not use bypassing as a routine solution for:
Contact CommTech Systems if a life-safety device has a trouble condition.
If the system successfully arms after bypassing a problem sensor, the sensor has not been repaired.
That area may not have normal protection while the sensor is bypassed.
Contact CommTech Systems to correct the underlying problem.
If the exit countdown begins but the system later reports a problem or goes into alarm, note:
This information can help identify the cause.
Do not delete a sensor from the Qolsys panel simply to make the system arm.
Deleting a sensor can remove intended protection from the property.
Do not factory reset the Qolsys panel because it will not arm.
The specific condition preventing arming should be identified and corrected.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.