If your Qolsys system arms normally but a door, window, motion detector, or other security sensor does not appear to respond as expected, the sensor should be checked.
These instructions apply generally to:
A sensor that is not operating correctly may leave part of the property without the protection you expect.
Determine the exact sensor involved.
Examples include:
Write down the exact name shown on the Qolsys panel or in Alarm.com.
Do not arm the system and intentionally trip the sensor to determine whether it works.
This could send an alarm to the monitoring center and potentially result in emergency response.
Basic sensor operation can often be checked while the system is Disarmed.
With the system Disarmed:
The panel should normally recognize the change in the sensor.
If you open the door but the Qolsys panel continues showing the sensor as Closed, do not assume that opening is protected.
Check that you are watching the correct sensor name.
If the correct sensor does not respond, contact CommTech Systems.
If the panel continues showing Open after the door is closed, check:
If the problem remains, contact CommTech Systems.
With the system Disarmed, open and close the window while watching its status on the panel.
If the panel does not recognize the change, check whether the visible sensor and magnet are secure.
Do not remove or reposition the sensor.
Contact CommTech Systems if it does not respond correctly.
An intermittent sensor can be especially difficult to identify.
If the sensor sometimes works and sometimes does not, record:
Contact CommTech Systems if the problem repeats.
Look for a Low Battery condition associated with the sensor.
A weak battery can affect reliable sensor operation.
If replacing the battery yourself, use the correct battery for the specific sensor model.
After replacement:
If the panel reports Tamper, check whether:
Contact CommTech Systems if the tamper condition remains.
If the Qolsys panel reports Malfunction or Not Responding, the sensor may not be communicating reliably.
Possible causes can include:
Contact CommTech Systems if the condition remains.
Motion detectors behave differently from door and window sensors.
Many wireless motion detectors conserve battery power and may not immediately report repeated movement.
Because of this, repeatedly walking in front of a motion detector is not always a reliable test.
If you believe a motion detector is not providing protection, contact CommTech Systems for proper testing.
A motion detector not causing an alarm while the system is Armed Stay does not necessarily mean the detector is defective.
Arm Stay is designed for situations where people remain inside the property, and interior detection may behave differently than it does in Arm Away.
If you are unsure how a particular motion detector should operate, contact CommTech Systems.
If you believe a motion detector is not providing expected protection when the system is Armed Away, do not intentionally create an alarm to test it.
Contact CommTech Systems so the detector can be properly checked.
Do not test a glass break detector by:
These are not appropriate ways to verify reliable operation.
Contact CommTech Systems if a glass break detector needs to be tested.
Do not test life-safety equipment by creating actual smoke, fire, combustion gases, or carbon monoxide.
Use only the manufacturer's approved test method when appropriate.
Contact CommTech Systems if you have concerns about a monitored smoke or carbon monoxide detector.
If the sensor responds correctly on the Qolsys panel but its activity does not appear as expected in Alarm.com, this does not necessarily mean the sensor itself has failed.
The issue may involve:
Contact CommTech Systems if you need help determining whether the sensor is operating normally.
A missing door chime does not necessarily mean the sensor is not working.
Check whether the panel changes the sensor from Closed to Open.
If the panel correctly recognizes the sensor but does not chime, the issue may involve chime or sound settings.
If the sensor status changes normally while Disarmed but you believe it is not providing expected protection when the system is armed, contact CommTech Systems.
Do not intentionally trigger an alarm to test it.
If the problem began after a sensor was replaced, record:
Contact CommTech Systems if the new or replacement sensor is not operating normally.
If the problem started after a battery replacement:
For a door or window sensor, check whether its Open and Closed status works correctly.
If a door or window sensor or magnet has fallen off, do not guess at its original position.
Contact CommTech Systems so it can be correctly secured and aligned.
If a door or window has recently been replaced, the existing alarm sensor may have been:
Contact CommTech Systems to have the affected protection checked.
Construction can affect security sensors.
If the problem began after remodeling, painting, replacing doors or windows, or other work at the property, tell CommTech Systems what work was performed and which sensors are affected.
If several sensors stop operating normally at approximately the same time, check the panel for:
Record the names of all affected sensors and contact CommTech Systems.
If you know a sensor is not responding correctly, do not assume that area is protected simply because the system can still be armed.
Contact CommTech Systems to have the problem corrected.
A bypassed sensor does not provide its normal protection.
Bypassing should not be used as a permanent solution for a sensor that is not working.
Do not delete a sensor from the Qolsys system because it is not responding correctly.
Deleting it can remove intended protection from the property.
Do not factory reset the Qolsys panel because a sensor is not working.
The individual sensor should be diagnosed.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.