If an Alarm.com automation or scheduled action connected to your Qolsys system is not working as expected, first determine which action failed and whether the affected device can still be controlled normally.
These instructions apply generally to Alarm.com automation associated with:
Depending on your system, Alarm.com automation may control or interact with security, locks, lights, thermostats, garage doors, and other compatible equipment.
Determine exactly what was supposed to happen.
Examples include:
Write down what you expected and what actually happened.
If the automation is scheduled for a specific time, verify that the time shown in Alarm.com appears correct.
If the action occurs consistently one hour early or late, there may be a time or daylight-saving issue.
Contact CommTech Systems if scheduled events consistently occur at the wrong time.
Open the normal Alarm.com automation or schedule settings and verify that the automation is still enabled.
Also check:
Do not change several settings at once while troubleshooting.
A schedule may be configured to operate only on certain days.
For example, an automation could run:
Make sure the event was expected to run on the day the problem occurred.
Review Alarm.com history around the time the automation should have occurred.
Look for events involving:
This can help determine whether Alarm.com attempted the action.
If appropriate and safe, try controlling the affected device directly through Alarm.com.
For example, if an automation was supposed to lock a smart lock, check whether you can normally lock it from Alarm.com.
If normal manual control also fails, troubleshoot the device or communication problem first.
If the affected device shows Offline, the automation may not be able to control it.
Check whether:
Contact CommTech Systems if the device remains Offline.
If the Qolsys system itself is Offline, Alarm.com automations may not operate normally.
Check the panel for:
Restore normal communication before evaluating the automation further.
If the system was expected to arm automatically but did not, check:
Also check for any system condition that may have affected arming.
Contact CommTech Systems if scheduled arming repeatedly fails.
Record:
A consistent one-hour difference may be related to time settings.
If an automation should lock or unlock a smart lock, first verify that the lock works normally through Alarm.com.
Check for:
If normal lock control does not work, correct the lock problem before troubleshooting the automation.
If an automation involves a garage door, verify the actual door position and check whether normal Alarm.com garage door control works.
Never rely solely on automation to confirm that a garage door is physically closed.
If Alarm.com shows an incorrect door status, contact CommTech Systems.
If a connected light does not respond to automation, check whether you can manually turn it on or off through Alarm.com.
If manual control also fails, the issue may involve the device rather than the automation rule.
If an Alarm.com thermostat does not follow an expected automation, check:
Heating and cooling equipment may also have its own operating conditions that affect when the HVAC system actually runs.
If an automation works intermittently, record:
Intermittent failures may indicate a communication or device problem.
After a power outage, check whether all affected equipment has returned Online.
This can include:
Allow equipment time to reconnect.
Contact CommTech Systems if the automation does not resume.
If the problem began after replacing the router or changing Internet service, check whether the Qolsys system or other connected equipment also shows Offline.
Restore normal communication before changing the automation itself.
If a smart lock, thermostat, light, garage door device, or other connected device was replaced, an existing automation may no longer be associated with the correct equipment.
Contact CommTech Systems if the automation needs to be reviewed.
If an automation controls several devices and only one fails, focus troubleshooting on the device that did not respond.
For example, if the system arms and two lights turn off but one lock does not respond, the lock may be the source of the problem.
If one portion of an automation occurs significantly later than the others, check Alarm.com history and device status.
Record the approximate delay.
Contact CommTech Systems if the problem happens repeatedly.
If the same action appears to happen twice, check whether multiple automations or schedules may be controlling the same device.
Avoid creating additional rules until the existing automation has been reviewed.
If a device operates automatically and you do not know why, check Alarm.com history and your normal automation settings.
Look for:
If you cannot identify the cause, contact CommTech Systems.
If the alarm system arms automatically when you do not expect it to, check Alarm.com for scheduled arming or other automation.
Record the date and time.
Contact CommTech Systems if you cannot identify why it occurred.
Treat an unexpected smart-lock unlock event as a security concern.
Check Alarm.com history to determine:
Physically secure the property and contact CommTech Systems if you cannot explain the event.
Automation is useful, but important security conditions should still be verified when necessary.
For example, do not assume a door is locked simply because an automation was scheduled to lock it.
Check the actual device status.
Creating additional copies of a rule while troubleshooting can result in unexpected or duplicate actions.
Correct the existing automation instead.
Do not factory reset the Qolsys panel or connected device because an automation is not working.
The schedule, communication, or individual device should be diagnosed first.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, door-lock codes, passwords, or other private account credentials through the support chatbot.