Qolsys IQ panels provide customer-accessible settings for adjusting features such as panel volume, door and window chimes, voice announcements, and display brightness.
These instructions apply generally to:
Available options and menu appearance can vary depending on the panel model, software version, and system configuration.
From the main Qolsys screen:
Additional customer settings may be available by selecting Settings.
The panel provides volume controls for audible features.
From the Settings Tray, locate the volume control and adjust it to the desired level.
Depending on the panel and configuration, different types of sounds may have separate settings, including:
Changing normal panel volume does not necessarily change every alarm or life-safety sound.
The Qolsys panel can provide an audible chime when certain sensors are opened.
If door or window chimes are unwanted, check the normal sound or chime settings.
If only one particular sensor is not chiming while others work normally, contact CommTech Systems.
Some Qolsys systems can announce sensor activity using spoken descriptions.
For example, the panel may announce Front Door Open when that sensor is activated.
Voice settings can normally be adjusted separately from other panel sounds on supported configurations.
A chime is an audible tone.
A voice announcement uses spoken words.
Depending on the system configuration, a sensor may use a chime, voice announcement, both, or neither.
If you need the behavior of a particular sensor changed and the option is not available through normal customer settings, contact CommTech Systems.
Open the Settings Tray by swiping down from the top of the screen.
Locate the brightness control and adjust the display to a comfortable level.
Lowering screen brightness does not turn off the security system.
The Qolsys display may dim or turn off after a period of inactivity.
Touch the screen to wake it.
A dark sleeping display does not necessarily mean the alarm panel has lost power.
If touching the screen does not wake it, check whether the panel has power.
Use the normal display or brightness controls to reduce screen brightness.
Do not unplug the alarm panel because the display is too bright.
If normal door chimes, voice announcements, button sounds, or other routine panel sounds are too loud, adjust the appropriate customer-accessible volume control.
Do not disconnect the panel speaker or open the panel.
If door and window chimes have stopped:
If only one sensor does not chime, contact CommTech Systems.
If the panel previously announced sensor names but no longer does:
If voice works for some sensors but not others, contact CommTech Systems.
If the displayed date or time is incorrect:
If the time remains incorrect, contact CommTech Systems.
If the displayed time is exactly one hour incorrect, contact CommTech Systems if it does not correct automatically.
If the panel is beeping because of a trouble condition, reducing normal volume is not a substitute for correcting the problem.
Check the Message Center for conditions such as:
Correct the underlying condition or contact CommTech Systems.
Do not attempt to disable smoke, carbon monoxide, fire, or other life-safety notification because it is loud.
If a life-safety device is producing an unexpected trouble condition, contact CommTech Systems.
If the setting you want to change is not available through the normal customer settings, contact CommTech Systems for assistance.
Do not change unrelated settings in an attempt to find the desired option.
Contact CommTech Systems if:
When requesting assistance, provide:
For your security, do not provide alarm codes, passwords, or other private account credentials through the support chatbot.