Qolsys IQ panels allow authorized users to create individual alarm codes for family members, employees, cleaners, contractors, or other people who need permission to arm or disarm the security system.
These instructions apply to:
The exact appearance of the menus may vary depending on the panel model and software version.
A Qolsys user code and an Alarm.com login are different.
A user code is entered at the alarm panel to arm or disarm the security system.
An Alarm.com login allows a person to access the Alarm.com app or website according to the permissions assigned to that login.
A person may need:
Do not share your personal Alarm.com username and password with another user.
Make sure the security system is disarmed before attempting to change users or alarm codes.
You will normally need an authorized Master Code to access user-management settings.
Do not provide your Master Code to the CommTech Systems chatbot.
On supported Qolsys IQ panels, user management is accessed through the panel's settings.
Generally:
The exact screen layout can vary slightly by panel generation and software version.
From User Management:
Use a different code for each person whenever possible.
Avoid giving everyone the same alarm code.
Individual user codes make it easier to:
For a business, individual codes are particularly useful when employees change.
To modify an existing user:
Test the new code before relying on it.
If a person should no longer have access:
After removing the user, verify that the person's old code no longer operates the system.
Do not delete or modify the primary administrative or Master user unless you understand the effect of the change.
The Master Code provides access to important customer-level system settings.
If you are unsure which user is the Master user, contact CommTech Systems before making changes.
If a user's code does not work:
If one user's code fails but other codes work, the problem is likely related to that user or code rather than the entire panel.
Qolsys systems connected to Alarm.com can synchronize user information, but the available behavior depends on the system configuration and services.
Allow time for changes to synchronize.
If the panel works correctly but Alarm.com does not reflect the expected user information, contact CommTech Systems before repeatedly deleting and recreating users.
If your system supports user management through Alarm.com, codes can also be managed through the Alarm.com app or website.
For systems using Alarm.com, managing users there can be useful because a user's access may involve more than the alarm panel.
Depending on the installed equipment, a user may also have access to:
If a user's access needs to apply across several devices, review all of the user's permissions.
A Qolsys alarm code working at the panel does not automatically prove that the same user has access to every connected lock.
Check the user's Alarm.com permissions and device access.
Do not factory reset the lock simply because a user's code does not operate it.
If the user's code operates a connected lock but does not operate the alarm panel, verify that the user has been assigned access to the security system.
Access permissions can differ between devices.
Never send the following through the website support chatbot:
CommTech Systems can troubleshoot user-management problems without needing the customer's actual code.
If necessary, identify the affected person by name instead.
Customer user-code management should normally be performed using authorized customer-level settings.
Do not enter installer or dealer programming to add a normal alarm-system user.
If the expected User Management option is unavailable, contact CommTech Systems.
Contact CommTech Systems if:
When requesting assistance, provide:
Do not provide the actual user code, Master Code, or password.