Alarm.com - Notifications Are Not Working

Alarm.com Notifications Are Not Working

If you are not receiving Alarm.com notifications, first determine which type of notification is missing and how you normally receive it.

Alarm.com can provide notifications for many different events, depending on your equipment and services.

These may include:

Alarm events
Arming and disarming
Doors or sensors opening
System trouble conditions
Video events
Doorbell activity
Lock activity
Garage door activity
Other automation events

Determine Which Notification Is Missing

Before changing settings, identify the specific notification that is not working.

For example:

I no longer receive a notification when the alarm is disarmed.
My spouse receives alerts but I do not.
I receive alarm notifications but not camera notifications.
Push notifications stopped working on my new phone.
I receive email alerts but not notifications on my phone.

This information helps determine whether the problem involves a particular notification rule, recipient, device, or delivery method.

Check Your Alarm.com Notification Settings

Open the Alarm.com app and locate Notifications.

Review the notification rule for the event you want to receive.

Verify that:

The notification rule still exists.
The rule is enabled.
The correct event or activity is selected.
Your user is included as a recipient.
Any schedule or time restrictions are correct.
Any device, sensor, camera, or user selections are correct.

The exact options available depend on your Alarm.com services and equipment.

Push Notifications

Push notifications are messages sent through the Alarm.com app to your phone or tablet.

If push notifications are not arriving:

Make sure you are signed into the correct Alarm.com account.
Verify that the Alarm.com app is allowed to send notifications on your phone.
Check the phone's notification settings for the Alarm.com app.
Make sure notifications have not been disabled, silenced, or restricted.
Verify that the phone has an Internet connection.
Check whether another user on the account is receiving the expected notification.

If you recently replaced your phone, the new device may need to be configured to receive Alarm.com notifications.

Text and Email Notifications

Text messages, email messages, and app push notifications are different delivery methods.

Receiving one does not necessarily mean the others are configured.

If email notifications are missing:

Verify the email address on the account.
Check the spam or junk folder.
Check whether the expected notification rule includes that email recipient.

If text notifications are missing:

Verify that the correct mobile number is associated with the intended recipient.
Check whether other Alarm.com text messages are being received.
Verify that the notification rule is configured for the appropriate recipient.

Do not send passwords or alarm codes when requesting assistance.

One Person Receives Notifications but Another Does Not

If one person receives the notification correctly but another does not, the alarm system itself is probably communicating.

Check the affected person's:

Alarm.com user
Notification recipient settings
Mobile device
Email address or phone number
Phone notification permissions

This can help distinguish an individual recipient problem from a system-wide communication problem.

Nobody Is Receiving Notifications

If no users are receiving expected notifications, check whether the Alarm.com system is online and reporting current activity.

Open the Alarm.com app and verify that:

The current armed/disarmed status is accurate.
Recent activity appears current.
The system is not shown as offline.
The alarm panel does not report a communication failure.

If Alarm.com is not receiving current information from the security system, the notification problem may actually be a system communication problem.

Arming and Disarming Notifications

If you want to receive a notification when the system is armed or disarmed, verify that an appropriate arming/disarming notification rule exists.

Depending on the configuration, notifications may be limited by:

Specific users
Specific times
Specific arming states
Other rule conditions

If notifications work for some users or events but not others, review the rule conditions carefully.

Video and Doorbell Notifications

Video notifications can have additional settings that are separate from security-system notifications.

If security notifications work but camera or doorbell notifications do not, the problem may involve:

Video recording rules
Video analytics rules
Doorbell settings
Camera connectivity
Notification recipients
Schedules
Mobile-device permissions

Do not delete or factory reset a camera simply because video notifications have stopped.

Check for Recent Changes

Consider whether the problem began after:

Getting a new phone
Reinstalling the Alarm.com app
Changing an email address
Changing a phone number
Adding or removing an Alarm.com user
Changing notification rules
Changing Internet service or router equipment
A power or Internet outage
Changes to cameras or other devices

This information can help identify the cause.

When to Contact CommTech Systems

Contact CommTech Systems if:

Notification settings appear correct but alerts still do not arrive.
No users are receiving expected notifications.
The Alarm.com system is not showing current activity.
The system is shown as offline.
You cannot create or modify the notification you need.
Expected notification options are missing from your Alarm.com account.
Video or doorbell notifications stopped working even though the device appears online.
You need help determining whether the problem is with Alarm.com, the alarm system, or the mobile device.

When requesting assistance, tell CommTech Systems:

Which notification you expected.
Whether you normally receive it by push notification, text, or email.
Whether other users are receiving it.
Whether other Alarm.com notifications still work.
Whether you recently changed phones, phone numbers, email addresses, Internet service, or equipment.