Alarm.com - Add Change or Remove a User Alarm Code

Alarm.com - Add Change or Remove a User Alarm Code

Add Change or Remove a User Alarm Code

Alarm.com can allow you to manage individual user codes for your security system and compatible connected devices.

Using a separate code for each person is recommended instead of having everyone share the same alarm code. Individual codes make it easier to control access and identify who armed or disarmed the system.

The options available in Alarm.com can vary depending on your security system and services.

Alarm Code Versus Alarm.com Login

These are two different things.

An alarm user code is typically a numeric code entered at the alarm panel or keypad to arm or disarm the security system.

An Alarm.com login is the username and password used to sign into the Alarm.com app or website.

Do not give another person your Alarm.com username and password just because they need an alarm code.

Before Changing User Codes

Make sure the security system is disarmed before making changes to user codes.

Changes may not be sent successfully to some alarm systems while the system is armed.

Add a New User and Alarm Code

In the Alarm.com app:

  1. Open the Alarm.com app.
  2. Open Menu.
  3. Select Users.
  4. Select the option to add a user.
  5. Enter the person's name.
  6. Follow the prompts to create the user.
  7. Add an access code for the user.
  8. Select the security system or compatible devices the user should be allowed to access.
  9. Save the changes.
  10. Allow time for Alarm.com to send the new code to the security system.

Available options can vary depending on the equipment connected to your account.

Use a Different Code for Each Person

Whenever possible, give each person their own alarm code.

For example, separate codes can be created for:

  • Family members
  • Employees
  • Cleaning personnel
  • Contractors
  • Property managers
  • Other authorized users

Individual codes make it easier to determine who used the security system and allow one person's access to be removed without changing everyone else's code.

Change an Existing User Code

To change a person's code:

  1. Make sure the security system is disarmed.
  2. Open the Alarm.com app.
  3. Open Menu.
  4. Select Users.
  5. Select the appropriate user.
  6. Locate the user's access-code settings.
  7. Enter the new code.
  8. Save the changes.
  9. Allow time for the updated code to synchronize with the security system.

After the update completes, verify that the new code works before relying on it.

Remove a User's Access

If a person should no longer have access:

  1. Open Users in Alarm.com.
  2. Select the appropriate user.
  3. Remove the person's access to the security system or delete the user if appropriate.
  4. Save the changes.
  5. Allow time for the change to synchronize.

If the person also has access to connected locks, access-control doors, or other devices, review those permissions as well.

Removing an alarm code does not necessarily remove every other type of access the person may have.

Alarm Code Does Not Work

If a newly created or changed code does not work:

  1. Verify that the alarm system is disarmed.
  2. Verify that the correct user was edited.
  3. Check that the user has permission for the appropriate security system or device.
  4. Allow time for the code change to synchronize.
  5. Check Alarm.com for an error or pending change.
  6. Make sure you are testing the new code rather than the previous code.

If Alarm.com cannot communicate with the alarm panel, user-code changes may not synchronize until communication is restored.

Code Works on the Alarm but Not the Door Lock

Alarm-system codes and smart-lock access can be related through Alarm.com, but permissions depend on the equipment and account configuration.

If a user's code operates the alarm but not a connected lock, check whether that user has been given access to the lock.

Do not factory reset the lock to correct a user-permission problem.

Code Works on the Door Lock but Not the Alarm

Verify that the user has access to the security system as well as the lock.

A user may have permission for one device without having permission for another.

Temporary or Limited Access

Depending on the equipment and Alarm.com services on the account, additional access options may be available for users who only need access during certain periods.

If you need special scheduling or restricted access and do not see the appropriate options, contact CommTech Systems.

Protect Your Codes and Passwords

Do not provide your:

  • Master alarm code
  • Personal alarm code
  • Alarm.com password

through an online support chat.

CommTech Systems can troubleshoot most user-code issues without needing to know your personal code.

When to Contact CommTech Systems

Contact CommTech Systems if:

  • The Users option is missing from your Alarm.com account.
  • A new or changed code will not synchronize.
  • Alarm.com reports an error when changing a code.
  • The code works on some devices but not others and the permissions appear correct.
  • A deleted user's code continues to operate the system.
  • You need help managing access to both the alarm system and connected locks.
  • You are unsure whether a person should be given an alarm code, an Alarm.com login, or both.

When requesting assistance, provide the name of the affected user and the equipment that is not accepting the code, but do not provide the actual alarm code or your Alarm.com password.